1. Introduction

Chemesis (“we,” “our,” or “us”) respects the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) or engage with us as a business client. This policy applies to information collected through our Site and in the course of our business operations.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

  • Submit inquiries through contact forms
  • Request quotes or place orders
  • Create an account on our client portal
  • Subscribe to our compliance updates
  • Communicate with us via email or phone
    This information may include your name, institutional affiliation, job title, professional email address, phone number, shipping address, and details about your research or procurement needs.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing actions, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Date and time of access
    This information is collected using cookies and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • To process and fulfill your inquiries and orders
  • To verify your identity and institutional affiliation
  • To communicate with you about orders, shipments, and compliance matters
  • To provide technical and customer support
  • To send regulatory and compliance updates relevant to your research
  • To improve our website and services
  • To comply with legal obligations and regulatory requirements
  • To prevent fraud and ensure the security of our systems

4. Legal Basis for Processing (GDPR)

For clients and visitors located in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the context in which we collect it. We typically rely on:

  • Contractual Necessity: Processing necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Legal Obligation: Processing necessary to comply with legal requirements
  • Consent: Where we have obtained your explicit consent

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 With Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

  • Payment processing
  • Shipping and logistics
  • Website hosting and analytics
  • Email communication services
  • Document management

5.2 For Legal Compliance

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., regulatory agencies, law enforcement).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure facilities, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

  • Client account information: 7 years after last activity
  • Transaction records: 7 years for tax and compliance purposes
  • Website analytics data: 26 months
  • Unfulfilled inquiries: 2 years

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate.

8.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8.3 Restriction and Objection

You may request restriction of processing or object to certain types of processing.

8.4 Data Portability

You may request a copy of your information in a structured, machine-readable format.

8.5 Withdraw Consent

Where we rely on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the information in Section 11.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance user experience and analyze Site traffic. Cookies are small data files stored on your device. We use:

  • Essential Cookies: Required for Site functionality
  • Analytics Cookies: Help us understand how visitors interact with our Site
  • Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

10. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

We operate globally and may transfer your information to countries outside your country of residence, including to the United States. When we transfer information across borders, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information receives adequate protection.

12. Children’s Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our Site with a revised effective date. We encourage you to review this policy regularly.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Chemesis Data Protection Officer
Email: privacy@chemesis.com
Address: [Insert Business Address]
Phone: [Insert Business Phone]

15. Effective Date

This Privacy Policy is effective as of [Date of Last Update].

Last updated: 31 December 2025